Refund and Returns Policy
Return Policy
We take pride in offering premium-quality baking solutions to elevate your baking experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
Due to the nature of our products, returns are only accepted under the following conditions:
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The item arrived damaged, defective, or incorrect.
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You contact us within 7 days of receiving your order.
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The item must be unused, unopened, and in the original packaging.
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Perishable goods (e.g., flours, mixes, baked goods etc.) cannot be returned once opened or used.
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Non-perishable items such as tools, accessories, or packaging products may be eligible for return if unused and in original condition.
Non-Returnable Items
For health and safety reasons, we cannot accept returns for the following:
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Opened or used products
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Perishable or expired items
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Sale, clearance or promotional items (unless damaged or defective)
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Products damaged due to improper storage after delivery
How to Request a Return
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Contact us at [sales@orbifoods.com] within 7 days of receiving your order. Please include:
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Your order number
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A description of the issue
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Photos of the product, packaging, and any damage (if applicable)
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Our customer service team will review your request and, if eligible, issue a Return Authorization.
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Once approved, we will provide instructions for return shipping or arrange a replacement or refund as appropriate.
Refunds
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Once your return is received and inspected, we will notify you of the approval status. If approved:
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A refund will be issued to your original payment method within 5–7 business days.
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If the item was incorrect or defective, we will cover the return shipping cost.
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If the return is due to customer error (e.g., wrong item ordered), return shipping costs are the responsibility of the customer.
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Original shipping charges are non-refundable.
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Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, contact us at sales@orbifoods.com
Questions?
We’re here to help! Please contact us at sales@orbifoods.com with any questions or concerns about your order.